Spath, Dieter. <br/><br/>
Advances in services innovations / 
Dieter Spath, Klaus-Peter Faehnrich. 
 - 1st ed. 
 - New York :  Springer,  2006. 
 - p. cm. 
<br/><br/><label>ISBN: </label>9783540298601 (hardcover : alk. paper)