TY  - BOOK
AU  - Kranz,Garry
TI  - Best practices: communicating effectively : write, speak, and present with authority 
T2  - Best practices
SN  - 0061145688
PY  - 2007///
CY  - New York
PB  - Collins
KW  - Business communication
KW  - Business presentations
KW  - Oral communication
N1  - Recommended reading: p. 142-145
ER  -