Kranz, Garry <br/><br/>
Best practices:  communicating effectively : write, speak, and present with authority / 
 Communicating effectively 
Garry Kranz 
 - New York :  Collins,  2007 
 - ix, 148 p. ;  21 cm. 
 - Best practices .
 - Best practices (Collins : New York) .
<br/><br/>Recommended reading: p. 142-145 
<br/><br/><label>ISBN: </label>0061145688 0061145681  RM39.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Business presentations<br/>Oral communication