TY  - BOOK
AU  - Hoover,John
TI  - Best practices: difficult people : working effectively with prickly bosses, coworkers, and clients 
T2  - Best practices
SN  - 0061145599
PY  - 2007///
CY  - New York
PB  - Collins
KW  - Psychology, Industrial
KW  - Interpersonal relations
KW  - Organizational behavior
N1  - Recommended reading: p. 138-143
ER  -