Hoover, John <br/><br/>
Best practices :  difficult people : working effectively with prickly bosses, coworkers, and clients / 
 Difficult people 
John Hoover 
 - New York :  Collins,  2007 
 - ix, 148 p. :  ill. ;  21 cm. 
 - Best practices .
 - Best practices (Collins : New York) .
<br/><br/>Recommended reading: p. 138-143 
<br/><br/><label>ISBN: </label>0061145599  RM39.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Psychology, Industrial<br/>Interpersonal relations<br/>Organizational behavior