Brown, Mark Graham <br/><br/>
Keeping score:  using the right metrics to drive world-class performance / 
Mark Graham Brown 
 - New York :  Productivity Press,  1996 
 - xv, 199 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781563273551  RM84.33 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Evaluation<br/>Industrial efficiency--Evaluation<br/>Customer services--Evaluation<br/>Job satisfaction--Evaluation