Gwartney, Patricia A. <br/><br/>
The telephone interviewer's handbook :  how to conduct standardized conversations / 
by Patricia A. Gwartney 
 - San Francisco :  Jossey-Bass,  2007 
 - xix, 315 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0787986380 (pbk.)  RM70.02 9780787986384 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone surveys<br/>Market surveys<br/>Interviewing