TY  - BOOK
AU  - Collins,Sandra Dean
AU  - O'Rourke,James S.
TI  - Listening and responding
SN  - 0324301677 (pbk.)
PY  - 2006///
CY  - Mason, Ohio
PB  - Thomson/South-Western
KW  - Business communication
KW  - Listening
KW  - Interpersonal relations
N1  - Includes bibliographical references and index
ER  -