Collins, Sandra Dean <br/><br/>
Listening and responding / 
by Sandra D. Collins ; series editor, James S. O'Rourke IV 
 - Mason, Ohio :  Thomson/South-Western,  2006 
 - xii, 116 p. :  ill. ;  25 cm. 
 - Managerial communication series ;  7 .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0324301677 (pbk.)  RM102.43 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Listening<br/>Interpersonal relations