TQM implementation and impact in the Malaysian public sector : an empirical study - Lian, Teddy Kok Fei. (Kuala Lumpur : Institut Tadbiran Awam Negara Malaysia (INTAN), 2002)
Bibliography : p. 83-94.
Koleksi sumbangan Tun (Dr.) Ahmad Sarji Abdul Hamid.
Keywords: Total quality management in government -- Malaysia; Civil service -- Malaysia; Public administration -- Malaysia