TQM implementation and impact in the Malaysian public sector :  an empirical study / 
by Teddy  Lian Kok Fei. 
 - Kuala Lumpur :  Institut Tadbiran Awam Negara Malaysia (INTAN),  2002. 
 - xii, 94 p. ;  24 cm. 
 - Monograf Institut Tadbiran Awam Negara Malaysia ;  4. .
<br/><br/>Bibliography : p. 83-94. 
<br/><br/><label>ISBN: </label>9679933903  RM14.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government--Malaysia.<br/>Civil service--Malaysia.<br/>Public administration--Malaysia.