Niven, Paul R. <br/><br/>
Balanced scorecard step-by-step :  maximizing performance and maintaining results / 
Paul R. Niven. 
 - 2nd ed. 
 - Hoboken, N. J. :  John Wiley & Sons,  2006. 
 - xvii, 318 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0471780499 (hbk.)  RM154.63 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement.<br/>Performance--Measurement.