Young, Tom <br/><br/>
Knowledge management for services, operations and manufacturing / 
Tom Young 
 - Oxford :  Chandos Publishing,  2008 
 - xv, 192 p. :  ill. ;  24 cm. 
 - Chandos knowledge management series .
<br/><br/>References : p. 185-186 
<br/><br/><label>ISBN: </label>1843343258  RM358.53 9781843343257 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management