The human side of reference and information services in academic libraries :  adding value in the digital world / 
edited by Lesley S. J. Farmer 
 - Oxford :  Chandos Publishing,  2007 
 - xxii, 134 p. ;  24 cm. 
 - Information professional series (Chandos) .
<br/><br/>Bibliography : p. 119-126 
<br/><br/><label>ISBN: </label>1843342588 (hbk.)  RM395.58 184334257X (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Academic libraries--Reference services<br/>Internet in library reference services