Todaro, Julie Beth <br/><br/>
Training library staff and volunteers to provide extraordinary customer services / 
Julie Todaro and Mark L. Smith 
 - London :  Facet Publishing,  2006 
 - viii, 160 p. ;  28 cm. 
<br/><br/><label>ISBN: </label>1856045994  RM272.45 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library employees--In service training<br/>Public services (Libraries)<br/>Customer services