TY  - BOOK
AU  - Goel,Parveen S.
TI  - Six Sigma for transactions and service
T2  - [Six sigma operational methods]
SN  - 0071443304 (alk. paper)
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Process control
KW  - Six Sigma (Quality control standard)
N1  - Series statement from jacket; Includes bibliographical references (p. 523-532) and index
UR  - http://www.loc.gov/catdir/description/mh051/2004058796.html
UR  - http://www.loc.gov/catdir/bios/mh051/2004058796.html
UR  - http://www.loc.gov/catdir/toc/mh051/2004058796.html
ER  -