TY  - BOOK
AU  - Hamlin,Sonya
TI  - How to talk so people listen: connecting in today's workplace 
SN  - 0060734078
PY  - 2006///
CY  - New York
PB  - Collins
KW  - Business communication
KW  - Oral communication
KW  - Persuasion (Psychology)
N1  - Originally published: Harper & Row, 1988; Includes index
ER  -