Cava, Roberta <br/><br/>
Dealing with difficult people :  how to deal with nasty customers, demanding bosses, and annoying co-workers / 
Roberta Cava 
 - Rev. ed. 
 - Buffalo, N.Y. :  Firefly Books,  2004 
 - viii, 224 p. ;  23 cm. 
<br/><br/> Originally published under title: Difficult people 
<br/><br/><label>ISBN: </label>155297927X  RM80.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication<br/>Work--Psychological aspects<br/>Interpersonal conflict