Handbook of total quality management / 
[edited by] Christian N. Madu 
 - Dordrecht :  Kluwer Academic,  1998 
 - xxxii, 801 p. :  ill. ;  24 cm. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>041275360X 9780412753602  RM1,297.29 
<br/><br/><label>LCCN: </label>97-075074 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management