Unlocking the power of your QMS : keys to performance improvement - West, Jack, 1944-; Cianfrani, Charles A. (Milwaukee, Wisc. : ASQ Quality Press, 2004)
Includes bibliographical references (p. 165-167) and index.
Keywords: Total quality management -- Evaluation; Industrial management -- Evaluation; Industrial productivity -- Evaluation; Organizational effectiveness -- Evaluation; ISO 9000 Series Standards -- Evaluation