West, Jack,  1944- <br/><br/>
Unlocking the power of your QMS :  keys to performance improvement / 
John E. (Jack) West, Charles A. Cianfrani. 
 - Milwaukee, Wisc. :  ASQ Quality Press,  2004. 
 - xii, 177 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 165-167) and index. 
<br/><br/><label>ISBN: </label>0873895924 (pbk.)  RM127.44 9780873895927 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Evaluation.<br/>Industrial management--Evaluation.<br/>Industrial productivity--Evaluation.<br/>Organizational effectiveness--Evaluation.<br/>ISO 9000 Series Standards--Evaluation.