TY - BOOK AU - Chen,Chris W. AU - Roth,Hadley TI - The big book of six sigma training games: creative ways to teach basic DMAIC principles and quality improvement tools SN - 0071443851 (pbk.) PY - 2005/// CY - New York PB - McGraw-Hill KW - Six Sigma (Quality control standard) KW - Employees KW - Training of N1 - First copy (n. 1) of this title is shelved at Koleksi Tanda Merah as requested by Puan Baizura; Includes index ER -