TY  - BOOK
AU  - Poyner,Ann
TI  - Enabling end-users: information skills training 
SN  - 1843341085 (pbk).
PY  - 2005///
CY  - Oxford
PB  - Chandos
KW  - Information services
KW  - User education
KW  - Libraries
KW  - User satisfaction
KW  - Public services (Libraries)
ER  -