Poyner, Ann <br/><br/>
Enabling end-users :  information skills training / 
Ann Poyner 
 - Oxford :  Chandos,  2005 
 - xi, 147 p. :  ill. ;  24 cm. 
 - Chandos information professional series .
<br/><br/><label>ISBN: </label>1843341085 (pbk).  RM264.42 1843341093 (hbk.)  RM395.58 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information services--User education<br/>Libraries--User satisfaction<br/>Public services (Libraries)