Honebein, Peter C.,  1963- <br/><br/>
Creating do-it-yourself customers :  how great customer experiences build great companies / 
Peter C. Honebein, Roy F. Cammarano 
 - Mason, Ohio :  Thomson,  2005 
 - xv, 264 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p.46-253)  and index 
<br/><br/><label>ISBN: </label>0324311540  RM110.82 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer education<br/>Customer relations