Durrance, Joan C. <br/><br/>
How libraries and librarians help :  a guide to identifying user-centered outcomes / 
Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton 
 - Chicago :  American Library Association,  2005 
 - x, 183 p. :  ill. ;  23 cm. 
<br/><br/> Pesanan sementara INTRABAKTI / Pn Baizura 
<br/><br/>The urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The'How Libraries and Librarians Help' outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing outcomes data -- Step four, maximizing the results of your outcomes study -- Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin -- Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden -- Empowering youth : outcomes of public libraries' youth technology -- Strengthening community : outcomes of community information services -- Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher 
<br/><br/><label>ISBN: </label>0838908926 (pbk. : alk. paper)  RM155.40 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)--Evaluation<br/>Public services (Libraries)--Evaluation--United States<br/>Public libraries--Evaluation--United States--Case studies<br/>Libraries and community--United States