TY  - BOOK
AU  - Hirko,Buff
AU  - Ross,Mary Bucher
TI  - Virtual reference training: the complete guide to providing anytime, anywhere answers 
SN  - 0838908764
PY  - 2004///
CY  - Chicago
PB  - American Library Association
KW  - Electronic reference services (Libraries)
KW  - Study and teaching
KW  - Washington (State)
KW  - Case studies
KW  - Reference librarians
KW  - Training of
KW  - In-service training
N1  - References : p. 153-155; Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up
UR  - http://www.loc.gov/catdir/toc/ecip0412/2003027440.html
ER  -