TY  - BOOK
AU  - Cloke,Ken
AU  - Goldsmith,Joan
TI  - Resolving conflicts at work: eight strategies for everyone on the job 
SN  - 0787980242 (pbk.)
PY  - 2005///
CY  - San Francisco, CA.
PB  - Jossey-Bass
KW  - Conflict management
KW  - Interpersonal relations
KW  - Personnel management
KW  - Psychological aspects
KW  - Psychology, Industrial
N1  - Includes index; First edition has subtitle : A complete guide for everyone on the job
ER  -