TY  - BOOK
AU  - Lankes,R.David
TI  - The virtual reference desk: creating a reference future 
SN  - 1856045668 (pbk.)
PY  - 2006///
CY  - London
PB  - Facet
KW  - Electronic reference services (Libraries)
KW  - Reference services (Libraries)
KW  - Information technology
KW  - Reference librarians
KW  - Effect of technological innovations on
ER  -