TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
AU  - Goetsch,David L.
TI  - Quality management: introduction to total quality management for production, processing, and services 
SN  - 0131189298
PY  - 2006///
CY  - Upper Saddle River, N.J.
PB  - Pearson Prentice Hall
KW  - Total quality management
N1  - An instructor's resource manual and a set of transparency masters are available to supplement the text; Rev. ed. of: Introduction to total quality / David L. Goetsch, Stanley B. Davis
ER  -