Quality management : introduction to total quality management for production, processing, and services - Goetsch, David L.; Davis, Stanley, 1931-; Goetsch, David L. (Upper Saddle River, N.J. : Pearson Prentice Hall, 2006)
An instructor's resource manual and a set of transparency masters are available to supplement the text
Rev. ed. of: Introduction to total quality / David L. Goetsch, Stanley B. Davis
Keywords: Total quality management