Goetsch, David L. <br/><br/>
Quality management :  introduction to total quality management for production, processing, and services / 
David L. Goetsch, Stanley B. Davis 
 - 5th ed. 
 - Upper Saddle River, N.J. :  Pearson Prentice Hall,  2006 
 - xviii, 814 p. :  ill. ;  25 cm. 
<br/><br/> An instructor's resource manual and a set of transparency masters are available to supplement the text  Rev. ed. of: Introduction to total quality / David L. Goetsch, Stanley B. Davis 
<br/><br/><label>ISBN: </label>0131189298  RM403.70 0131971344  RM72.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management