Venkateswara Rao, T. Performance management and appraisal systems : HR tools for global competitiveness / T.V. Rao. - New Delhi : Response Books, 2004. - xix, 330 p. : ill. ; 23 cm. Includes bibliographical references (p. [313]-317) and index. ISBN: 8178293633 (hbk.) RM128.33 8178293641 (pbk.) Subjects--Topical Terms: Personnel management.Performance--Management.Employees--Rating of.