TY  - BOOK
AU  - Cerasale,Mark Vincent
AU  - Stone,Merlin
TI  - Business solutions on demand: transform the business to deliver real customer value 
SN  - 0749441720
PY  - 2004///
CY  - London
PB  - Kogan Page
KW  - Business planning
KW  - Strategic planning
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0411/2003024779.html
ER  -