TY  - BOOK
AU  - Tjiptono,Fandy
AU  - Diana,Anastasia
TI  - Total quality management
SN  - 9797310876
PY  - 2003///
CY  - Yogyakarta
PB  - ANDI
KW  - Total quality management
N1  - Daftar bacaan : p. 413-415
ER  -