Tjiptono, Fandy <br/><br/>
Total quality management / 
Fandy Tjiptono & Anastasia Diana 
 - Edisi revisi 
 - Yogyakarta :  ANDI,  2003 
 - xiv, 416 p.  iil. ;  23 cm. 
<br/><br/>Daftar bacaan : p. 413-415 
<br/><br/><label>ISBN: </label>9797310876  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management