TY  - BOOK
AU  - Silberman,Melvin L.
AU  - Hansburg,Freda
TI  - The 60-minute active training series
SN  - 0787973548 (pt. 1 : leader's guide)
PY  - 2005///
CY  - San Francisco
PB  - Pfeiffer
KW  - Employees
KW  - Training of
N1  - Each part consists of a leader's guide and a participant's workbook; Includes bibliographical references; [pt. 1] How to bring out the better side of difficult people. 2 v. -- [pt. 2] How to contribute to your team's success. 2 v. -- [pt. 3] How to encourage constructive feedback from others. 2 v. -- [pt. 4] How to resolve conflict effectively. 2 v. -- [pt. 5] How to speak up without putting others down
ER  -