TY  - BOOK
AU  - Ackoff,Russell Lincoln
AU  - Rovin,Sheldon
TI  - Beating the system: using creativity to outsmart bureaucracies 
SN  - 1576753301
PY  - 2005///
CY  - San Francisco, CA
PB  - Berrett-Koehler
KW  - Bureaucracy
KW  - Organizational behavior
KW  - Problem solving
KW  - Self-help techniques
N1  - Includes bibliographical references (p. 161) and index
ER  -