Service management : operations, strategy, and information technology - Fitzsimmons, James A.; Fitzsimmons, Mona J. (Boston, Mass. : McGraw-Hill/Irwin, 2004)
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
Book is accompanied by one CD, entitled' ervice management : operations, strategy, and information technology,Student CD-ROM' bearing the same call number and available at Koleksi Media
Includes bibliographical references and indexes
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent
Keywords: Service industries -- Management