Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons 
 - 4th ed. 
 - xx, 587 p. :  ill., maps ;  27 cm. +  1 computer optical disc (4 3/4 in.) 
<br/><br/> Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites  The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.  Book is accompanied by one CD, entitled' ervice management : operations, strategy, and information technology,Student CD-ROM' bearing the same call number and available at Koleksi Media 
<br/><br/>Includes bibliographical references and indexes 
<br/><br/><br/>System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent 
<br/><br/><label>ISBN: </label>0072823739 (alk. paper)  RM467.32 (text, part of 0072868201) 0071214577 (international : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.