TY  - BOOK
AU  - Tomsen,Mai-lan
AU  - Faith,Ron
TI  - Reaching the interactive customer: integrated services for the digital world 
SN  - 052181670X (pbk.)
PY  - 2003///
CY  - Cambridge, UK
PB  - Cambridge University Press
KW  - Customer services
KW  - Communication systems
KW  - Interactive computer systems
KW  - Internet marketing
N1  - Includes bibliographical references (p. [157]-158) and index
UR  - http://www.loc.gov/catdir/samples/cam033/2002031408.html
UR  - http://www.loc.gov/catdir/toc/cam031/2002031408.html
UR  - http://www.loc.gov/catdir/description/cam0210/2002031408.html
ER  -