TY  - BOOK
AU  - Hoisington,Steven H.
AU  - Vaneswaran,S.A.
TI  - Implementing strategic change: tools for transforming an organization 
SN  - 0071452265 (hardcover : alk. paper)
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Organizational change
KW  - Customer relations
KW  - Six Sigma (Quality control standard)
KW  - Leadership
N1  - Includes bibliographical references and index; Developing a customer focused culture -- Leveraging strategies for creating stakeholder value -- Assessing organizational capability--the Baldrige model -- Assessing organizational capability--EFQM and SEI/CMM -- Preparing the organization for change -- Aligning the organization for transformation -- Planning for customer driven transformation -- Implementing process improvements -- Reviewing performance progress relative to plans -- Delivering shareholder value and sustaining performance through efficient corporate governance
ER  -