Implementing strategic change : tools for transforming an organization - Hoisington, Steven H., 1953-; Vaneswaran, S.A. (New York : McGraw-Hill, 2005)
Developing a customer focused culture -- Leveraging strategies for creating stakeholder value -- Assessing organizational capability--the Baldrige model -- Assessing organizational capability--EFQM and SEI/CMM -- Preparing the organization for change -- Aligning the organization for transformation -- Planning for customer driven transformation -- Implementing process improvements -- Reviewing performance progress relative to plans -- Delivering shareholder value and sustaining performance through efficient corporate governance
Includes bibliographical references and index
Keywords: Organizational change; Customer relations; Six Sigma (Quality control standard); Leadership