Hoisington, Steven H.,  1953- <br/><br/>
Implementing strategic change :  tools for transforming an organization / 
by Steven H. Hoisington and S.A. Vaneswaran 
 - New York :  McGraw-Hill,  2005 
 - 232 p. ;  22 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Developing a customer focused culture -- Leveraging strategies for creating stakeholder value -- Assessing organizational capability--the Baldrige model -- Assessing organizational capability--EFQM and SEI/CMM -- Preparing the organization for change -- Aligning the organization for transformation -- Planning for customer driven transformation -- Implementing process improvements -- Reviewing performance progress relative to plans -- Delivering shareholder value and sustaining performance through efficient corporate governance 
<br/><br/><label>ISBN: </label>0071452265 (hardcover : alk. paper)  RM150.65 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change<br/>Customer relations<br/>Six Sigma (Quality control standard)<br/>Leadership