Kardes, Frank R. Consumer behavior and managerial decision making / Frank R. Kardes - 2nd ed. - Upper Saddle River, N. J. : Pearson Education, 2002 - xviii, 457 p. : ill. ; 24 cm. References : p. 417-439 ISBN: 0131227955 RM261.30 Subjects--Topical Terms: Consumer behaviorDecision making