Barlow, Janelle,  1943- <br/><br/>
Branded customer service :  the new competitive edge / 
Janelle Barlow and Paul Stewart 
 - 1st ed. 
 - San Francisco, CA :  Berrett-Koehler,  2004 
 - xii, 259 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 243-2445) and index 
<br/><br/><label>ISBN: </label>1576752984  RM112.36 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Business names<br/>Brand name products