Courage, Catherine <br/><br/>
Understanding your users :  a practical guide to user requirements methods, tools, and techniques / 
Catherine Courage and Kathy Baxter 
 - San Francisco, CA :  Morgan Kaufmann Publishers,  2004 
 - xviii, 781 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical refrences and index 
<br/><br/><label>ISBN: </label>1558609350 (cover : alk. paper)  RM239.80 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human-computer interaction<br/>Computer software--Development<br/>User interfaces (Computer systems)