TY - BOOK AU - Arnold,Mary TI - Effective communication techniques for child care SN - 1401856837 (pbk.) PY - 2005/// CY - Clifton Park, NY PB - Thomson/Delmar Learning KW - Day care centers KW - Administration KW - Child care services KW - Communication in management KW - Business communication N1 - Includes index; Book is accompanied by 1 computer laser optical disc, entitled'Forms to accompany Effective communication techniques for child care' bearing the same call number and available at Bahagian Koleksi Media ER -