TY  - BOOK
AU  - Ronan,Jana
TI  - Chat reference: a guide to live virtual reference services 
SN  - 1591580005 (pbk. : alk. paper)
AV  - Z711.45 .R66 2003
PY  - 2003///
CY  - Westport, Conn.
PB  - Libraries Unlimited
KW  - Electronic reference services (Libraries)
KW  - Computer programs
KW  - United States
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -