Ronan, Jana <br/><br/>
Chat reference :  a guide to live virtual reference services / 
Jana Smith Ronan 
 - Westport, Conn. :  Libraries Unlimited,  2003 
 - xiii, 225 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1591580005 (pbk. : alk. paper)  RM198.80 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)<br/>Electronic reference services (Libraries)--Computer programs<br/>Electronic reference services (Libraries)--United States--Case studies
<br/><br/><label>LC Class. No.: </label>Z711.45  / .R66 2003